Shipping Schedule
Orders are shipped within 3–5 business days.
No shipments are made on weekends or public holidays.
Taiwan
Shipping Methods
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7-ELEVEN / FamilyMart Convenience Store Pickup: NT$80 shipping fee per order; free shipping on orders over NT$2,000.
※ Please collect your package within 7 days. If you fail to collect your packages twice, we reserve the right to suspend your account and deny access to our services.
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Home Delivery (Black Cat Express):
- Main Island of Taiwan: NT$130 shipping fee per order; free shipping on orders over NT$3,000.
- Outlying Islands: NT$220 shipping fee per order; free shipping on orders over NT$3,000.
※ Delivery service is not available to certain outlying islands. Please contact customer service for details.
Estimated Shipping Time
- 7-ELEVEN / FamilyMart Convenience Store Pickup: Approximately 2–3 business days.
- Home Delivery: Approximately 1–2 business days.
※ Actual delivery times may vary due to public holidays, promotional events, or other unforeseen circumstances and are subject to the carrier's delivery schedule.
Payment Methods
- Cash on Delivery: 7-ELEVEN / FamilyMart Convenience Store Pickup
- Virtual ATM: Orders that remain unpaid for more than 24 hours will be automatically cancelled.
- LINE Pay: Orders that remain unpaid for more than 24 hours will be automatically cancelled.
- Credit Card: One-time payment via VISA / MasterCard / JCB. American Express is currently not supported.
International Shipping
Latest Update
Malaysia orders will now be shipped via Lpost International Consolidation Service.
Shipping Schedule
Orders are shipped Monday through Friday.
No shipments are made on weekends or public holidays.
Shipping Method
- 順豐速運（SF Express）
Shipping Destinations & Rates
- Hong Kong & Macau: NT$180 shipping fee; free shipping on orders over NT$6,000.
- Malaysia, Singapore & South Korea: NT$700 shipping fee; free shipping on orders over NT$8,000.
- Japan: NT$800 shipping fee; free shipping on orders over NT$8,000.
- United States, Canada, Australia & New Zealand: NT$1,200 shipping fee; free shipping on orders over NT$10,000.
※ Any import duties, customs fees, taxes, or other additional charges imposed by the destination country are the customer's responsibility.
Estimated Shipping Time
Approximately 7–14 business days from the date of shipment. Actual delivery times may vary depending on the destination and customs clearance process.
※ Delivery times may be affected by public holidays or other unforeseen circumstances. Actual delivery times are subject to the carrier's schedule.
Payment Methods
- Credit Card: One-time payment via VISA / MasterCard / JCB. American Express is currently not supported.
- PayPal: Available for international orders only.
※ Orders that remain unpaid for more than 24 hours will be automatically cancelled by the system.
International Returns
Returns are not accepted for international orders.
Please carefully review your order details, product quantities, and shades before completing your purchase.
If you receive a defective or damaged product, please contact our customer service team via our official LINE account @toobeauty. We will assist you as soon as possible.
If an international package cannot be delivered and is returned to us, the order will be refunded. The package cannot be reshipped, and a new order must be placed.
